Slowness related to Microsoft latency issues

Incident Report for SurePoint Technologies Platforms

Identified

SurePoint is aware of an issue related to Microsoft Exchange Online latency affecting some clients. Our team is actively monitoring the situation.

*What Microsoft is Doing*
Microsoft has found connection errors in part of the system that handles mailbox access requests. Their engineers are reviewing network logs to find the cause and decide next steps.

At this time, the initial slowness has subsided for many users but there may still be select areas of the system including the 'My Calendar' page impacted by the latency. We are gathering information and will provide additional updates as they become available.

Posted Nov 12, 2026 - 12:53 CST

Investigating

We are currently investigating an issue related to reported Microsoft latency issues.

Posted Nov 12, 2026 - 12:21 CST

This incident affects: Finance Enterprise, Legal Insights, Finance Core, and SurePoint CRM.