All Systems Operational

-- SurePoint Services -- Operational
Finance Enterprise Operational
Legal Insights Operational
Finance Core Operational
SurePoint CRM Operational
SSO Service Operational
Payment Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Hosted Environments Scheduled Maintenance Window Oct 18, 2026 06:00-10:00 CDT

This is to inform you of scheduled maintenance in the SurePoint CRM (formerly ContactEase) hosted environments. This maintenance is part of our regular patching cycle to ensure security, stability, and performance.

Maintenance Window

Date: Sunday, October 18, 2026
Time: 6AM – 10AM ET
Impact: Temporary service interruptions may occur during this window as infrastructure is updated.
This schedule aligns with the monthly update release cycle and is part of our ongoing efforts to maintain a secure and reliable environment. If you have any questions or concerns, please contact Support via the Help Center.

Thank you for your understanding and cooperation.

Posted on Sep 24, 2026 - 08:31 CDT

Hosted Environments Scheduled Maintenance Window Oct 18, 2026 06:00-10:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Sep 24, 2026 - 08:45 CDT

Sep 30, 2026

No incidents reported today.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CDT
Scheduled - There is a scheduled update to SurePoint Finance Enterprise (formerly LMS) which will take place Friday, September 18, at 10pm ET through Saturday, September 19 at 6am ET. SurePoint Finance Enterprise systems will be unavailable during this time.

Who will receive the update: Cloud and SaaS customers only (not Cloud-P, not hardware)

Software versions to be updated: SurePoint Finance Enterprise +, V, IV



The full list of enhancements will be available immediately prior to the release date, please review the release notes in the product updates section of the Help Center

Sep 18, 12:20 CDT

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.